Privacy Policy

1. Nature of Service

MAHA JOTHISH is an astrology consultation platform that connects users with astrologers to receive horoscope guidance and spiritual insights based on traditional astrological principles. The services provided on the platform are intended for guidance, spiritual insight, and informational purposes only.

2. Information We Collect

To provide astrology consultation services, we may collect the following types of information:

Personal Information

• Name
• Phone number
• Email address
• Date of birth
• Time of birth
• Place of birth

These details are required to generate astrological charts and predictions.

Account Information

• User profile information
• Consultation history
• Booking records

Device and Technical Information

• Device type
• Operating system
• IP address
• App usage data
• Diagnostic and crash information

Communication Data

We may record or monitor calls, chats, and consultation interactions for quality assurance, training, and dispute resolution purposes. Such recordings are handled securely and in accordance with applicable laws.

3. Information About Family Members

Users may provide birth details of family members or other individuals for astrology consultations. By submitting such information, users represent and confirm that they have obtained the necessary consent from the individual whose data is being shared. If the individual is a minor, the user confirms that consent has been obtained from the parent or legal guardian.

4. How We Use Your Information

The information collected may be used for:

• Providing astrology consultations and horoscope insights
• Managing bookings and appointments
• Processing payments for services
• Improving the application and user experience
• Providing customer support
• Communicating service updates
• Sending transactional and promotional communications via email, SMS, or messaging platforms (such as WhatsApp)
• Preventing fraud or misuse

Users may opt out of promotional communications at any time.

5. Sharing of Information

We do not sell or rent user data. Information may be shared only in the following circumstances:

Astrologers

Birth details and consultation queries are shared with astrologers strictly for providing services. Astrologers are required to maintain strict confidentiality and are prohibited from using user data outside the platform.

Payment Processors

Payments are processed through secure third-party payment gateways such as CCAvenue and PayPal. MAHA JOTHISH does not store complete financial information.

Service Providers

We may engage third-party providers for hosting, analytics, technical support, and communication services.

Legal Requirements

Information may be disclosed if required by law or government authorities.

6. Cookies and Tracking Technologies

MAHA JOTHISH may use cookies and similar technologies to improve user experience and analyze usage patterns. Users may disable these features via device or browser settings, though some features may not function properly.

7. User Authenticity of Information

Users confirm that all information provided is accurate and authentic. MAHA JOTHISH shall not be responsible for consequences arising from incorrect or misleading information.

8. User Feedback and Reviews

We may collect and use feedback, ratings, and reviews to improve services. Users agree not to submit false or misleading feedback.

9. Data Security

We implement reasonable security measures including:

• Secure servers
• Encryption
• Restricted access
• Secure payment systems

However, no system can guarantee absolute security.

10. User Rights and Data Deletion

Users have the right to access their personal data, request correction of inaccurate information, and request deletion of their account and personal data.

How to Request Deletion

Users can request deletion of their account and personal data by:

• Sending an email to support@mahajothish.com
• Using in-app support or account settings (if available)

The request must include sufficient details to verify the user’s identity.

Deletion Process

• Upon receiving a request, we will verify the user’s identity
• Once verified, the account and associated personal data will be deleted or anonymized
• Verified requests will be processed within 30 days

Important Notes

• Certain data may be retained for legal, regulatory, or fraud prevention purposes
• Deleted data may not be recoverable

11. Data Retention

User data is retained only as long as necessary for service delivery, record maintenance, and legal compliance. After this, data may be securely deleted.

12. Children’s Privacy

The platform is intended for users 18 years and above. The application includes an age confirmation step during registration to ensure only users aged 18+ can access the services. We do not knowingly collect personal data from minors. If discovered, such data will be deleted.

13. Third-Party Links

The platform may contain links to third-party websites. We are not responsible for their privacy practices.

14. Responsible Astrology Policy

MAHA JOTHISH promotes ethical use of astrology. Services provide guidance, not guaranteed outcomes. Users must make independent decisions and seek professional advice for critical matters. Astrologers are expected to:

• Maintain confidentiality
• Avoid fear-based predictions
• Provide constructive guidance

Users must behave respectfully. Misuse may lead to suspension.

15. Astrology Content Transparency Statement

Astrology is interpretative and based on traditional systems. Results may vary between astrologers and are not guaranteed outcomes.

16. Platform Compliance Statement

MAHA JOTHISH complies with Google Play Developer Policies and applicable data protection laws. User data is used only as described in this policy.

17. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Users will be notified via app updates or updated policy date. Continued use indicates acceptance.

18. Grievance Redressal

Users may contact our Grievance Officer for any concerns at grievance@mahajothish.com. We aim to acknowledge complaints within 24–48 hours and resolve them within a reasonable time.

19. Contact Information

SAALYAV INFINITE PRIVATE LIMITED
103B, 1st Floor, Sri Ayyappa Nagar,
4th Main Road, 3rd Cross Street,
Virugambakkam, Chennai – 600092,
Tamil Nadu, India

Email: support@mahajothish.com